Privacy Policy
Privacy Policy
NATURAL HIVE AUSTRALIA respects your privacy and we are committed to the protection of
your personal information. As such, the information we collect from you is
strictly confidential and bound by the Privacy Act 1998 and Privacy Amendment Act
2012 which outline the principles concerning the privacy of individuals.
What information do
we collect?
Whilst many aspects of the site can be accessed without
providing personal information, we will collect personal information from you
when you register, place an order, subscribe to our newsletter, respond to a
survey/competition or fill out a form on either NATURAL
HIVE AUSTRALIA website or via the phone.
When appropriate, you may be asked to provide the following
information about yourself:
·
Your name
·
Your address
·
Your contact phone
number(s)
·
Your email address
·
Your credit card details
When appropriate, you may also be asked to provide the following
information about the recipient:
·
Their name
·
Their delivery addresses
·
Their contact phone number
Additionally, when required and appropriate, you may be asked to
provide feedback and/or further information (including photos) in regards to
your purchase.
For each request to the NATURAL HIVE AUSTRALIA website,
we expressly collect the following non personal information via the web server
software about the device (computer/phone/tablet etc) connecting to it for our
own troubleshooting, security, marketing and statistical purposes:
·
The IP address of the
device making the request
·
The browser type, version
and language
·
The date and time the
device accessed the site
·
The previous page the
device visited ('referrer')
·
The pages the device
accessed and any documents downloaded
·
The success/failure code of
the request, and
·
The devices operating
system.
What other information
is collected?
NATURAL HIVE AUSTRALIA also uses Google Analytics which is a web analysis service
provided by Google. Google utilises the data collected to track and examine the
use of naturalhiveaustralia.com.au and to prepare reports on its activities and share them with NATURAL
HIVE AUSTRALIA and other Google services.
What do we use this
information for?
Any of the personally identifiable information we collect from
you may be used in the following ways.
·
To personalise your
experience
·
To improve our website
·
To improve customer service
·
To process transactions
·
To administer a contest,
promotion, survey or other feature on the site
For device based information collected via the web server
software, this information is used to create summary statistics which allow us
to assess the number of visitors to different sections of our site, discover
what information is most and least used, determine technical design
specification, and help us make our site more useful to our visitors.
No attempt will be made by us to identify visitors or their
browsing activities except in the unlikely occurrence that we are required to
do so by law.
Sharing of your
personal information
NATURAL HIVE AUSTRALIA may engage other companies to provide services on and for our
behalf, including but not limited to; providing an email service, file and
image hosting, processing transactions or customer freight shipping. Those
companies will be permitted to obtain only the personal information they need
to deliver the service.
NATURAL HIVE AUSTRALIA takes reasonable steps to ensure that these organisations are
bound by confidentiality and privacy obligations in relation to the protection
of your personal information.
How do we secure and
protect personal information?
We implement a variety of security measures to maintain the
safety of your personal information when you place an order or enter, submit,
or access your personal information.
All sensitive/payment information you provide or view online
with NATURAL HIVE AUSTRALIA is
transmitted between your device and the Payment Gateway website using Secure Socket Layer (SSL)
technology which ensures this information is encrypted (unreadable without a
key) between your device and our firewall protected network.
Credit card information may also be held by our Australian based
payment gateway with the data only accessible by those authorised with special
access rights to such systems, and whom are required to keep the information
confidential.
Finally, to ensure we are meeting industry best practices in
regards to providing a secure online experience NATURAL
HIVE AUSTRALIA and our payment gateway provider are regularly
audited to ensure we are meeting the Payment Card Industry (PCI) requirements
in regards to transmission and storage of credit card information.
f For more information regarding security please read our security
policy.
Do we use cookies?
Yes. We use cookies to help us remember and process the items in
your cart and understand and save your preferences for future visits.
Disclosure of
information to third parties?
We will not reveal, disclose, sell, distribute, rent, licence,
share or pass that information on to any third parties outside of this company,
unless you have personally authorised us to do so or if required by law.
Emails and mailing
lists
Anyone can choose to receive NATURAL HIVE AUSTRALIA e-newsletters
and at any stage you wish to stop receiving any promotional emails may simply
unsubscribe using the link provided in the email.
We do not support, condone or participate in spam email!
Anonymity
We understand that sometimes part of the joy of sending flowers
can be in giving them from 'your secret admirer'.
If a recipient requests information about who sent them a gift,
this information will not be provided without your express permission. We will
contact you advising you that the request has been made however we will not
release that information until such time as we get approval from you to do so.
As such, all orders are considered to be anonymous unless you tell us
otherwise.
After all, sending a gift should be a private affair!
How can I
update/correct my details?
If you believe that your information may be incorrect or
inaccurate or you simply wish to update it, you may access this information by
logging into your account on the NATURAL HIVE AUSTRALIA website
and selecting the 'update your details' option under the 'Members' menu section
and following the prompts.
Your Consent
By using our site, you consent to this privacy policy.
Changes to our
Privacy Policy
If we decide to change our privacy policy, we will post those
changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on 03/06/2020